-

Training can be dull, boring, and ineffective…. 

Is yours? Or is it interesting, engaging, and powerful!

The whole point of training is to either teach your team new skills, or refresh and enhance their skills to bring them to a new level; additionally, getting them pumped up and excited about it is a must.
So, the first thing we need to ask is, what is it exactly that we want to achieve; and then, lay all out on paper, with steps to achieve those goals.
Secondly, and more importantly, what do you think is important to the team? You have to find that connection, and really engage them if you want them to fully embrace the concept and really understand what you're trying to teach them. Why should they learn this? How will it improve their lives? In other words, “what’s in it for me?” If they're just sitting in a classroom staring out of the window and dreaming of being on the beach in the Bahamas, then you have lost the group, and there's really no point in doing the training. They have to leave pumped up, engaged, and excited! Your outline should be created with this in mind. When you are done with your presentation, look at it from this standpoint and if it does not achieve it, then redo it.
The next part of course, is the follow-up, it has to be planned out as well. What you teach and preach in a classroom is all well and good, but what happens in reality when they go back to work and start putting it into practice? It must be fully supported by you and your teams. They need to see that you really believe in it, and will support them in trying to put into place what you just sold them on. Following up on a consistent basis, recognizing when they do well, acknowledging them for it, and removing any barriers: and when they don't use the new skills, that you notice, prompt, and coach them.
All in all, very simple statements. However, very important to keep in mind as they tend to get missed - a lot!  The result is dull, boring and ineffective training. 
For interactive and memorable coaching that will stick, visit:



Comments

Post a Comment

Popular posts from this blog

Your New Restaurant Concept

-
Image
Today we will talk about updating your Restaurant Concept, exploring this idea, and discovering what is important when undergoing this simple, but crucial task   - one that can define your restaurant for years to come. Why is your restaurant concept Important? Your restaurant concept defines who you are. It is the face and personality of your establishment and is key to the restaurant’s success. Please do not hesitate to get a professional involved; it will pay off. The process is much like creating a mission statement and then building everything around it.     Your complete concept should tell an interesting story that is congruent with the style and character of the restaurant you are trying to be.   Of course, there are many different styles and genres - or you can create your own. It may be upscale and trendy or be a casual neighborhood eatery. How would you go about it? First, we would look at your ideal custome...
Read more

The Main Thing

-
Image
We are all very busy and have a thousand things going on in our business. One day, we step back and look at our operation to realize that is it not what it used to be – or what it should be! It is not your fault. In the whirlwind that we call daily life, it is too easy to get caught up in all the minutia. It’s always something, right? Hiring, firing, Chef yelling, bad comments, health inspector is here again, the food delivery is late, or simply too many guests and not enough staff. Who has time to really sit back and evaluate and consider what our guests really think about our operation? The one, into which I put so much of my blood, sweat and tears. The one where I spend most of my time, more than I do with my family. What are my kid’s names again? All kidding aside, I think we have all fallen into this trap at some time or other. Let’s remember the reason we are open, and why we have jobs. The  main thing  is happy customers. What is the need of the ...
Read more

Would do you like to fire someone today?

-
Image
“It’s not the person you fail to hire that destroys your restaurant; it’s the person you fail to fire”. I read this last week and thought that it was all too true in many cases! We knew better but failed to act! The renowned  Osmond’s  song above implies  one bad apple doesn’t spoil the bunch , but we know from experience, it’s quite the contrary. In this world where we endeavor to be supportive and understanding, living in an environment where we never want to upset anyone, we sometimes miss the boat on what our staff really needs from us as leaders, and that is making those tough decisions. Believe me, the rest of the team usually knows what needs to be done and wonder why you are not addressing it. I am not suggesting that you go after your team with a vengeance. Simply evaluate if there is anyone you are keeping around that should not be there. When you read the title of this article, who did you think of? Is there someone in your organization that can be rot...
Read more